Answer:
NVSC provides a Turnkey Solution for the interested party by:
· Developing a tailor-made Business plan,
· By Providing sound Financial Advice and Support,
· By sourcing and providing a Contract(Local and or International),
· By assisting you completely in the setting up of your Call Centre. This
will include infrastructure, technology, agents Plus one Month start up assistance.

Question 2:
What are the charges for developing the Business Plan?

Answer:
An amount of R3000.00 is payable on application and the balance on
approval of funding.

Question 3:
What forms are involved?

Answer:
There are forms which must be completed at the time of signing, with the appointed
broker, and a deposit of 10% - 30% depending on how the business is financed, must accompany these forms.

Question 4:
How long will a Business Plan take to prepare if needed?

Answer:
72 hours, provided all the information required has been provided.

Question 5:
What information is required then?

Answer:
Initially we will require the CVs of the Directors and key personnel as well as your
Company details, viz

· Company Registration;
· Shareholding;
· Equity participation and
· VAT Registration Once this information has been received, an e-mail will follow requiring other more
detailed information.

Question 6:
Is a Business Plan necessary if I have financial resources to fund my Call Centre?

Answer:
Yes, you still need a Business Plan to outline intentions, and focus on where you are
going.

Question 7:
Do I need to register a Company or can I trade in my own name?

Answer:
A registered entity (e.g. a cc) will have to be formed as principal to principal
Agreements will be drawn up.

Question 8:
Can you assist in registering a Company?

Answer:
Yes.

Question 9:
What is the cost of registering a company and how long is the process?

Answer:
The cost is R600-00 for a cc and R3000-00 for a Pty. It takes approximately 10 – 21
working days.

Question 10:
What details are necessary to register these entities?

Answer:
A copy of the Members/Directors ID’s. A choice of intended Company Names,
Postal and Physical addresses of the Members/Directors and a breakdown of shareholdings.

Question 11:
Does NVSC have funders?

Answer:
Yes we do have links to funders, and every assistance will be given to you should you
need to apply for finance.

Question 12:
What time period will elapse before the Call Centre becomes operational?

Answer:
Once the funders have approved your Business Plan, it will take some 4 weeks to
become fully operational.

Question 13:
Where should my Call Centre be situated?

Answer:
In any suitable Business District close to you.

Question 14:
What about securing the Premises? Can NVSC assist in this regard?

Answer:
Whilst it is your responsibility to secure the premises NVSC will advise you on key
requirements.

Question 15:
Will I be competing with other Companies in securing the Contract?

Answer:
No, because you service the Contract you have entered into via the different data
Basis purchased from the companies specialising in various LSM groups.

Question 16:
Which Industries are involved?

Answer:
The Contracts are in the Financial, Health and Telecommunications Sectors.

Question 17:
Is it my responsibility in getting Staff/Management and Agents?

Answer:
You will appoint your own manger and staff; however we will assist you in this
regard via our appointed recruitment division if so desired. Ongoing product
knowledge training is conducted on a regular basis as well as refresher courses by
the companies providing the contracts.

Question 18:
Will NVSC provide Managerial Support for people with no prior knowledge of the
Industry?

Answer:
Yes at no charge we will provide Training for one month from inception of your Call
Centre. Thereafter a charge will be levied for ongoing support.

Question 19:
Do I have a choice when selecting contracts between local and International?

Answer:
Yes. It is mandatory to sign up on a contract when you apply for a Business Plan.
Additional Contracts are negotiable at a fee.

Question 20:
Where can I get additional Contracts?

Answer:
NVSC will be continually searching and negotiating new Contracts and they will
become available to you when secured. In addition NVSC welcomes all products brought in by the Franchisee and subsequently approved by the Franchisor. These products will be marketed nationally on a shared revenue basis.

Question 21:
Will Training be given for new Contracts?

Answer:
Yes Training will always be conducted by the product provider.

Question 22:
How am I assured that the Contracts are viable?

Answer:
NVSC will conduct a feasibility study on every contract we source. Note that only
contracts from reputable Companies will be considered. Once the contract is approved, it will be offered to you. You will have the right of refusal.

Question 23:
How confident can I be about payment and invoice cycles from international
companies?

Answer:
There will be a Service Level Agreement (SLA) between NVSC and the international
company. This should provide sufficient cover for all the concerned parties. If a
dispute arises NVSC will mediate. Should there be no closure, then the dispute will
be resolved according to international laws and agreements.

Question 24:
Do I sign an agreement with NVSC and the Contractor?

Answer:
No. NVSC has contracted with various providers and agreements will be put in place
Between the Franchisee and Franchisor.

Question 25:
Will NVSC assist me in advice in respect of remuneration?

Answer:
Note that we will advise on incentive schemes and sales target commissions. Basic
salary structures ,however must be adhered to by all Franchisees throughout the
group.

Question 26:
What are the initial requirements to facilitate installation on my premises?

Answer:
Premises must be obtained and approved as well as Telkom connectivity needs to be
applied for and installed.

Question 27:
What kind of technology will be installed in my call centre?

Answer:
Asterisk and Linux as well as Microsoft windows Solutions are used. Asterisk is rated
one of the best open source converged telecommunications platforms. It is designed
to allow different types of IP telephony hardware, software and middleware to
interface with each other while consistently delivering quality services.

Question 28:
Do I need a technician or network administrator on-site all day in case of technical
problems?

Answer:
No, the installed technology comes with backup and maintenance service, as supplied
by the different product suppliers. The installers will do remote monitoring of the
system. In case of downtime every computer will be installed with a UPS system.
This recovery devise allows the user the Opportunity to backup and save all data
within a period of 30 minutes, thereby affording you the time to contact the relevant
source for repair.

Question 29:
Will I have to apply for Telkom telephone lines?

Answer:
Yes – We will assist you in this regard.

Question 30:
Do I need ADSL?

Answer:
Yes you will need 2 ADSL lines – one for voice and one for Data. The application
will be done together with your Telkom application.

Question 31:
Do I need Least Cost Routing (Premicell)?

Answer:
Yes we are in possession of a National Agreement with the necessary Service
Providers.

Question 32:
Do I pay a licence fee per seat (agent)?

Answer:
Yes the current rate is R150-00 plus VAT per seat, per month.

Question 33:
Is there a Service Level Agreement in place?

Answer:
Yes – This SLA will be entered into at time of signing of Contract. On average the
minimum is 3 hours per month at R300 per hour + vat plus mileage per kilometre in
excess of 50 kilometres in accordance with AA tariffs.

Question 34:
Do I need an ISP?

Answer:
Yes we have an arrangement with a listed Company to provide bandwidth on a
National Basis.

Question 35:
Do I need to install electrical points?

Answer:
Yes. The franchisee will install all electrical and extra networking points at their own
expense.